Online Payment Reminders
- This type of reservation applies to all Rapide services and parts.
- The chosen schedule will be fully reserved to the customer. A grace period of 15 minutes will also be extended after the booked time as a courtesy. If the customer fails to show up after the time allotted, the next available bay will be given.
- Booking cut off time will be at 12:00 pm. Bookings done after that will be relegated to the next day with a notice to the customer. Schedule of bookings with parts will have to be confirmed with the customer.
Cancellations and Refunds Policy
- To cancel confirmed bookings, an alert (text, call or email) must be sent to the preferred branch at least on the day of the schedule.
- Refunds will only be given via Paypal, Bank Transfers and G Cash. Other methods will have to be confirmed if possible.
- For cancellations done two days before the confirmed schedule, 100% refunds will be given.
- For cancellations done a day before or on the day itself, the 500-peso reservation fee will be deducted from the total refund.
- For customers who failed to show up to their appointment, only a 50% refund will be given if an alert (text, call or email) will be sent to the preferred branch a week after the confirmed schedule.
- No refunds will be given to customers who fail to alert (text, call or email) the preferred branch after two weeks.